Need some clarification on a pressing matter? Find the answers here.
Easy! Follow these steps to use AgentNow right about now!
User’s purchase statuses will be reflected in real time on AgentNow’s mobile app. By clicking into the ‘Activity’ page on the mobile app, you are ready to view all your insurance purchases.
Yes, it is safe to purchase and manage all your insurances on AgentNow because not only we are authorised sellers of our partner insurance companies, we also have a team of skillful technicians to secure and maintain safe input of your private details.
The required time to process insurance claims may differ across different categories of insurance plans.
You can cancel your insurance plan right after purchasing insurance on our app by filing for cancellation within 14 days of purchase. If you are looking to cancel a plan and switch to a new plan, you can also file for cancellation and select that you want to change to another plan. You should be able to top up, gain cashback for excess when you switch to another plan.
To check if you are qualified for a refund, please refer to our refund policy written on our Terms and Condition.
Kindly email to us supporting documents for policy changes @ Ancare@agentnow.com.my or WhatsApp / Contact the person in-charge below:
Booven @ 017 – 557 6555
Ms Go @ 016 – 454 0128
Fern @ 012 – 422 4466
It is important that you inform us of any change in your contact details to ensure that all correspondences reach you in a timely manner. AgentNow Apps gives you 24/7 online convenience to update your policy contact information. At your convenience, you can now do the following updates:
a. Mailing Address
b. Email Address
c. Contact Number
Kindly email claims details and supporting documents to us at Ancare@agentnow.com.my or WhatsApp / Contact the person in-charge below:
Booven @ 017 – 557 6555
Ms Go @ 016 – 454 0128
Fern @ 012 – 422 4466
Kindly email claims details and supporting documents to us at Ancare@agentnow.com.my or WhatsApp / Contact the person in-charge below:
Booven @ 017 – 557 6555
Ms Go @ 016 – 454 0128
Fern @ 012 – 422 4466
Should you require additional information about insurance, please refer to the insurance info booklet available at all insurance company branches or you can obtain a copy from us or visit www.insuranceinfo.com.my. If you have any enquiries, please contact us at:
EG I Solution Sdn Bhd | Evergreen Insurance Solution | Agent Now Consultancy Sdn Bhd
Address:
MBF TOWER, Jalan Sultan Ahmad Shah
10050 Georgetown, Penang
Contact Information:
General Line: 604 – 227 9999
Fax: 604 – 229 4303
Email: Ancare@agentnow.com.my
Operation Hours: Monday to Friday, 9am to 5pm (except Public
Holidays)
Kindly email to us at Ancare@agentnow.com.my or WhatsApp / Contact the person in-charge below:
AgentNow Office @ 604 – 227 9999
Booven @ 017 – 557 6555
Ms Go @ 016 – 454 0128
AgentNow provide Motor insurance for private use (within West Malaysia),
Personal Accident (PA) and we will continue add on other class of insurance
Motor insurance:
a. Private Car insurance – Comprehensive (1st party) cover with recommended optional add-on benefits
b. Private Motorcycle insurance – Comprehensive & Third Party cover
For any speical request, please email our support team, Ancare@agentnow.com.my
It is important that you key in the correct information in order to get the quote. Normally its due to technical issue or unmatched underwriting criteria. Kindly
WhatsApp or contact the person in-charge below:
Booven @ 017 – 557 6555
Ms Go @ 016 – 454 0128
Fern @ 012 – 422 4466
In a sticky situation? We have the answers on how, where and when to send out an SOS.
There will be a display of AgentNow’s hotline number for emergency purposes only. Please log your report with us through the hotline and we will have our rescue team be in contact with you immediately.
Contact your rescuer via our messenger function on app or simply dial their phone number. To clarify, you could then relocate yourself on AgentNow’s GPS and pin your current location in the conversation with your rescuer as a reference.
No, our rescue team does not reject SOS requests. Once the request is processed and delivered to the team, the rescue task will be delegated to a team member that is the most available depending on the travel distance to arrive and also their availability.
Find out more details on making payments with AgentNow.
Go to your ‘Profile’ on the app and select payment. Add your choice of card and select it as your default payment method from there.
Upon declination, you may check whether there is a notification about AgentNow’s server maintenance, and if not, you should contact the bank associated with your payment method to verify if the transaction is being
processed.
Digital receipt will be delivered to your verified email address and your order should be updated on the mobile app’s ‘Activity’ page where payment details can be pulled up when specific purchase activity is tapped on.
The dream is to travel freely on the road
from the mountains to the sea without romanticizing retribution.
Yes, you can. With our accessibility feature, you can create a profile for another person and renew on their behalf as long as the details are verifiable.
a. Intel Penang & Kulim – within 1-3 working days
b. MyEG Services – 7-14 working days
During this period, if delivery of your road tax is delayed, you may use road tax receipt as proof of the roadtax renewal. Visit https://rdtax.myeg.com.my/roadtaxReceipt/ to obtain road tax receipt
We provide Road Tax renewal service with delivery when you renew your Car Insurance online with us. This service is currently available only for vehicles
used in West Malaysia.
You’ll be charged for:
a. Road tax fee
b. RM 10.00 service charge
c. RM 15.00 Deliver to your door step via MyEG
Services, within West Malaysia
a. Mr Bala @ 013-4213698 ( within Intel Penang Premises )
b. All deliveries to your door step are facilitated by MyEG Services
You can check your road tax delivery status via the following method :
a. Call AgentNow support at 604 – 227 9999 | 017 – 557 6555
b. Call Intel PG 8 office at 604 – 253 6784 | 012 – 503 0421
c. Online via MyEG website here
It is important that you key in the correct information in order to get the quote. Normally it’s due to JPJ’s technical issue or Road Traffic Offence. Kindly WhatsApp or contact the person in-charge below:
Booven @ 017 – 557 6555
Ms Go @ 016 – 454 0128
Fern @ 012 – 422 4466
Ready to make the switch? Here is some information on how to change your insurance plan or provider with AgentNow.
—- Coming Soon —-
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Answering questions on how to get the most out of your motor insurance.
No, motor insurance does not cover maintenance or mechanical failures or wear and tear of vehicles due to aging. However, we do provide car and motor towing and breakdown services onsite and to the nearest panel workshops.
We advise getting just the amount that you can afford to pay for damages you might cause or suffer.
You could utilize a car insurance calculator to understand your recommended amount of auto insurance.
On AgentNow, we consider your automobile’s travel history, driving location, and the type of automobile you drive.
You should acquire accurate information about your automobile such as its model, year of manufacture, driving history, and identify your vehicle identification number (VIN). Additionally, you will need your driver’s license number ready.
No, AgentNow only provides comprehensive coverage at this moment. However, you may contact our support team for assistance via email: Ancare@agentnow.com.my or
Kindly WhatsApp or contact the person in-charge
below:
Booven @ 017 – 557 6555
Ms Go @ 016 – 454 0128
Fern @ 012 – 422 4466
You may cancel your policy at any time by giving written notice to us and if applicable, to return the Certificate of Insurance issued to us.. Upon cancellation, you are entitled to a refund of the premium, provided that we have not paid a claim against your policy. A minimum premium of RM50 will be retained and the balance calculated on short-period rates or prorate, depending on whether yours is a first year or a renewal policy with us.
Find answers on how to safeguard yourself or your family when an accident happens.
Yes, you are. Our personal accident insurance policy covers the insured internationally to an extent of 1 year.
After the time limit, we will recommend looking for an appropriate cover that is more accessible for yourself.
You are qualified to make a purchase when:
Medical insurance only ensures protection when you are hospitalized or a surgery is necessary. However, personal accident policy insures you against accidental permanent or temporary total disability or death of an earning family member.
Find the details on your medical insurance coverage here.
Upon a medical condition that is qualified for AgentNow’s protection, you should submit the necessary documentation when you claim insurance on our app. Once approved, we would either pay your medical bills or hospital income directly or reimburse you the amount of medical expenses you have paid prior to claims.
Upon successful purchase of medical insurances, and that is after proper verification with AgentNow’s insurers, your protection will commence immediately and effectively.
Pre-existing disease is different from hereditary disease. It can be a type of illness, injury or disease that has already occurred prior to purchase of insurance. We consider mental disorders like depression, anxiety, sleep apnea as well as physiological conditions like diabetes, cardiovascular disease, and so forth as pre-existing medical conditions.
You are only covered when your death is a cause of your medical condition. Other than that, you are not qualified to have your payout passed onto your policyholder, and your insurance policy will be terminated subsequently.
Safeguard you and family financially when you need it most.
Yes, you are, albeit the amount of protection might be waived to a degree depending on the situation and insurer’s policies. We believe the possibilities of hereditary diseases are solid reasons for you to seek protection at an earlier time. This is because you may not be qualified to be insured when symptoms of said conditions occur.
Medical insurance policy covers unexpected medical expenses due to surgical procedures and hospitalization whereas critical illness insurance is an additional cover that includes 36 most common illnesses that are lethal. When protected with critical illness covers, the insured will receive a lump sum payment where expenses of that payment are not restricted for medical use only.
This is dependent on your financial planning, majorly. We recommend calculating your current expenses and predicting your future expenditures for yourself and your family to hold a grasp of how much critical illness insurance is sufficient for yourself.
The critical insurance policy covers only one of your critical illnesses in full amount, and the insurance policy should be terminated right after.
You are rightfully protected with our insurance after your purchase of insurance has been processed successfully.
You are protected up to the age of 75 when you purchase this plan.
The waiting period to receive critical illness claims is usually within 30 days.
You are only covered when your death is a cause of your critical illness condition. Other than that, you are not qualified to have your payout passed onto your dependents, and your insurance policy will be terminated subsequently.
Have a concern about your insurance before you zip off on your vacation? Find answers here
You are eligible when:
Your travel cover can be fulfilled if:
We exclude coverage when it involves:
Highly personal businesses and business obligations.
Visa issues such as expiry, invalid or non-existent visas for entry, etc.
It is not necessary but we hold full authority to not cover full amount or at all when applicant’s pre-existing medical conditions are discovered.
Find answers on how you can protect your home with AgentNow.
It is not necessary unless this is stated in your mortgage contract. We would recommend you to utilize comparison sites like AgentNow to determine the best insurance value for yourself.
Insurance with AgentNow is speed. Thus, your home insurance should
commence effectively once your payment is approved successfully.
Smart Home Cover insures the most common electronic products that you
have at home such as TV, laptop, gaming consoles, tablets, air conditioner, heater, laptops, smart refrigerator, and so forth.
This protection covers your mortgage loan installment when your house experiences destruction due to insured events and is deemed uninhabitable temporarily or the insured subjects to accidental death or permanent disability.
The total coverage should consider the sum of the building and content protection policies.
For example, the building sum should be sufficient to cover reconstruction of your house whereas the content sum should tally to the amount required to replace all your current contents and personal belongings. It is your own responsibility to provide the closest information to AgentNow for a more accurate quotation that is enough to cover everything.
If you cannot find answers to your questions in our FAQ, you can always contact us.
We will answer you shortly.