There will be a display of AgentNow’s hotline number for emergency purposes only. Please log your report with us through the hotline and we will have our rescue team be in contact with you immediately.

Contact your rescuer via our messenger function on app or simply dial their phone number. To clarify, you could then relocate yourself on AgentNow’s GPS and pin your current location in the conversation with your rescuer as a reference.

No, our rescue team does not reject SOS requests. Once the request is processed and delivered to the team, the rescue task will be delegated to a team member that is the most available depending on the travel distance to arrive and also their availability.

Go to your ‘Profile’ on the app and select payment. Add your choice of card and select it as your default payment method from there.

Upon declination, you may check whether there is a notification about AgentNow’s server maintenance, and if not, you should contact the bank associated with your payment method to verify if the transaction is being
processed.

Digital receipt will be delivered to your verified email address and your order should be updated on the mobile app’s ‘Activity’ page where payment details can be pulled up when specific purchase activity is tapped on.

Yes, you can. With our accessibility feature, you can create a profile for another person and renew on their behalf as long as the details are verifiable.

a. Intel Penang & Kulim – within 1-3 working days

b. MyEG Services – 7-14 working days

During this period, if delivery of your road tax is delayed, you may use road tax receipt as proof of the roadtax renewal. Visit https://rdtax.myeg.com.my/roadtaxReceipt/ to obtain road tax receipt

We provide Road Tax renewal service with delivery when you renew your Car Insurance online with us. This service is currently available only for vehicles
used in West Malaysia.

You’ll be charged for:
a. Road tax fee
b. RM 10.00 service charge

• Self pickup @ Intel PG8 AgentNow office or deliver to you within Intel Penang premises
• Self pickup @ Intel Kulim Mail Room

c. RM 15.00 Deliver to your door step via MyEG
Services, within West Malaysia

a. Mr Bala @ 013-4213698 ( within Intel Penang Premises )

b. All deliveries to your door step are facilitated by MyEG Services

You can check your road tax delivery status via the following method :

a. Call AgentNow support at 604 – 227 9999 | 017 – 557 6555
b. Call Intel PG 8 office at 604 – 253 6784 | 012 – 503 0421
c. Online via MyEG website here

It is important that you key in the correct information in order to get the quote. Normally it’s due to JPJ’s technical issue or Road Traffic Offence. Kindly WhatsApp or contact the person in-charge below:
Booven @ 017 – 557 6555
Ms Go @ 016 – 454 0128
Fern @ 012 – 422 4466

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No, motor insurance does not cover maintenance or mechanical failures or wear and tear of vehicles due to aging. However, we do provide car and motor towing and breakdown services onsite and to the nearest panel workshops.

We advise getting just the amount that you can afford to pay for damages you might cause or suffer.

You could utilize a car insurance calculator to understand your recommended amount of auto insurance.

On AgentNow, we consider your automobile’s travel history, driving location, and the type of automobile you drive.

You should acquire accurate information about your automobile such as its model, year of manufacture, driving history, and identify your vehicle identification number (VIN). Additionally, you will need your driver’s license number ready.

No, AgentNow only provides comprehensive coverage at this moment. However, you may contact our support team for assistance via email: Ancare@agentnow.com.my or

Kindly WhatsApp or contact the person in-charge
below:
Booven @ 017 – 557 6555
Ms Go @ 016 – 454 0128
Fern @ 012 – 422 4466

You may cancel your policy at any time by giving written notice to us and if applicable, to return the Certificate of Insurance issued to us.. Upon cancellation, you are entitled to a refund of the premium, provided that we have not paid a claim against your policy. A minimum premium of RM50 will be retained and the balance calculated on short-period rates or prorate, depending on whether yours is a first year or a renewal policy with us.

Upon a medical condition that is qualified for AgentNow’s protection, you should submit the necessary documentation when you claim insurance on our app. Once approved, we would either pay your medical bills or hospital income directly or reimburse you the amount of medical expenses you have paid prior to claims.

Upon successful purchase of medical insurances, and that is after proper verification with AgentNow’s insurers, your protection will commence immediately and effectively.

Pre-existing disease is different from hereditary disease. It can be a type of illness, injury or disease that has already occurred prior to purchase of insurance. We consider mental disorders like depression, anxiety, sleep apnea as well as physiological conditions like diabetes, cardiovascular disease, and so forth as pre-existing medical conditions.

You are only covered when your death is a cause of your medical condition. Other than that, you are not qualified to have your payout passed onto your policyholder, and your insurance policy will be terminated subsequently.

Yes, you are, albeit the amount of protection might be waived to a degree depending on the situation and insurer’s policies. We believe the possibilities of hereditary diseases are solid reasons for you to seek protection at an earlier time. This is because you may not be qualified to be insured when symptoms of said conditions occur.

Medical insurance policy covers unexpected medical expenses due to surgical procedures and hospitalization whereas critical illness insurance is an additional cover that includes 36 most common illnesses that are lethal. When protected with critical illness covers, the insured will receive a lump sum payment where expenses of that payment are not restricted for medical use only.

This is dependent on your financial planning, majorly. We recommend calculating your current expenses and predicting your future expenditures for yourself and your family to hold a grasp of how much critical illness insurance is sufficient for yourself.

The critical insurance policy covers only one of your critical illnesses in full amount, and the insurance policy should be terminated right after.

You are rightfully protected with our insurance after your purchase of insurance has been processed successfully.

You are protected up to the age of 75 when you purchase this plan.

The waiting period to receive critical illness claims is usually within 30 days.

You are only covered when your death is a cause of your critical illness condition. Other than that, you are not qualified to have your payout passed onto your dependents, and your insurance policy will be terminated subsequently.

You are eligible when:

• You, your spouse and children are a Malaysian or Malaysian Permanent Resident or hold a valid visa of entrance to Malaysia.
• You age at least 18 years old.
• Your child who would want to travel cover to Malaysia is
  unmarried and unemployed.

Your travel cover can be fulfilled if:

• Natural disaster occurs in your destination country before you depart.
• You suffer from body injuries or diseases or any sort of the medical conditions that are deemed inappropriate for travelling.
• You or Your travel partner are detained for compulsory quarantine, jury service or are hijacked.
• Your departure location is subjected to the effect of catastrophic events such as fire, storm or flood.
• Your death

We exclude coverage when it involves:

Highly personal businesses and business obligations.

Visa issues such as expiry, invalid or non-existent visas for entry, etc.

It is not necessary but we hold full authority to not cover full amount or at all when applicant’s pre-existing medical conditions are discovered.

It is not necessary unless this is stated in your mortgage contract. We would recommend you to utilize comparison sites like AgentNow to determine the best insurance value for yourself.

Insurance with AgentNow is speed. Thus, your home insurance should
commence effectively once your payment is approved successfully.

Smart Home Cover insures the most common electronic products that you
have at home such as TV, laptop, gaming consoles, tablets, air conditioner, heater, laptops, smart refrigerator, and so forth.

This protection covers your mortgage loan installment when your house experiences destruction due to insured events and is deemed uninhabitable temporarily or the insured subjects to accidental death or permanent disability.

The total coverage should consider the sum of the building and content protection policies.

For example, the building sum should be sufficient to cover reconstruction of your house whereas the content sum should tally to the amount required to replace all your current contents and personal belongings. It is your own responsibility to provide the closest information to AgentNow for a more accurate quotation that is enough to cover everything.