Agent Now | Refund Policy

Refund Policy

1. Refund Eligibility:
Refunds are considered under the following circumstances:
-Overpayment: If you have overpaid your insurance premium due to a technical or clerical error.
-Policy Cancellation: If you cancel your policy within the designated cooling-off period, as specified in your policy documents.

 

2. Overpayment Refunds:
If you believe you have made an overpayment, please contact our customer support within 30 days of the transaction. We will review the overpayment and, if validated, initiate a refund to the original payment method.

 

3. Policy Cancellation Refunds:
If you choose to cancel your policy within the cooling-off period, you may be eligible for a refund of the premium paid, excluding any applicable fees. The cooling-off period duration and applicable fees are outlined in your policy documents.

 

4. Refund Process:
To request a refund, contact our customer support with the necessary details, including your policy number and reason for the refund. Refunds will be processed within a reasonable timeframe, and the funds will be returned to the original payment method.

 

5. Non-Refundable Items:
Certain fees and charges, as outlined in your policy documents, may be non-refundable. These could include administrative fees, processing fees, or other charges specified in the terms of your policy.

 

6. No Refunds Outside Designated Periods:
Refunds will not be issued for cancellations or overpayments outside the specified periods mentioned in this policy.

 

7. Contact Information:
For refund inquiries and requests, please contact our customer support at https://www.veecotech.com.my/contact-us/. Provide your policy details and a brief explanation of the refund request.

 

8. Policy Amendment:
We reserve the right to amend this refund policy at any time. Any changes will be communicated through the App or other appropriate channels.

 

By using the App, you acknowledge that you have read, understood, and agree to this refund policy. Please review your specific policy documents for additional details on refund eligibility and procedures.

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